![]() Well, if you can get more satisfaction from pursuing it than it's costing you in stress then maybe you can take some time to research what are the best ways to make your point including possible legal action if such is possible ? Small claims court ? Or, decide to take it as a learning experience and write it off as a waste of time and not worth the aggravation of pursuing it, but certainly find alternate vendors. If you can get a hold of someone higher up the food chain maybe you can get past this person and at least get a fair hearing of your complaints.īetter Business Bureau or you have paid by Creditcard they might take note of this bad service and suggest some action like make an official complaint or get some of your money back ? There are a lot of good vendors out there and some extraordinary ones so that you should not waste any more of your money or time ordering anything new ( Well, that would be old actually ) from a place that gives you really bad service and doesn't seem to be able to deal with people with even a minimum of professionalism. Posted: Fri 11 Jul, 2008 2:33 am Post subject: ![]() Location: Montreal,Quebec,Canada Joined: Does anyone know anything about Medieval Collectibiles or who runs that place? I cannot be the only one who has had a problem with them. I've never run into anything so strange before. ![]() The other co-workers said I can write a letter to a p.o. Has anyone else been treated poorly by the head customer service woman there? Anyway, I was trying to reach the owner, but I can't get past this person who simply hangs up the phone. she thought I was lying about the reason for the exchange which makes no sense. Anyway, I shipped it back via the post office for $29.00 (I could not use UPS or Fedex because it was a P.O.Box) She called me at work telling me that she was not going to re-imburse the shipping (like she had originally planned) and that I should have included the label to PROVE it was not the one I already owned (I have no idea where this person is coming from). I simply wanted an exchange for the one I ordered. Which was silly! I told her she simply sent me the wrong one and I already owned that one. I called to tell someone about it and she got on the phone and accused me of trying to return it simply because I did not want it. One silly little item, a $35.00 banner was incorrectly shipped, she simply shipped the wrong one. For some reason I continued to buy from them, although I should not have. A couple mopnths later I accepted the bent tip and just let it be. Told me that if UPS would not credit here, she would not credit me, etc. One sword tip arrived bent and the head woman customer service representative has been a complete nightmare to deal with and is extremely unprofessional. In any case, I had been purchasing tons of things from them since January. I have had continuing horrible experience with the head customer service representative over there. Has anyone else shopped at Medieval collectibles? Custom means any item that is ordered from us that is not normally on our website for sale.Posted: Thu 10 Jul, 2008 7:15 pm Post subject: Terrible experiences at Medieval Collectibles Items that are not returnable are: Tobacco Pipes, Tights and Hosen, Opened Contact Lenses, Opened Prosthetics, Costume Wigs, Earrings (and other pierced jewelry), Spartan/Gladiator Briefs, Wind Instruments, Any Liquid or Cream (Rust Blocker and other Metal Cleaners, LARP Silicone, Fake Blood, Prosthetic Glues and Removers, et cetera), Underwear, Socks (unless unopened), and Custom Items. State if you are returning the item(s) for a refund, or if you would like a store credit in order to place an exchange order. ![]() Please fill out the return form linked below or include a short note with your order number and name. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes. Boots should not have any markings on the soles. Make sure all accessories, such as laces, are also returned with the garment. This means the product cannot be worn, washed, soiled, damaged, or used in any way.įor clothing, it is fine to try it on, however, you'll want to make sure you do not subject the item to any scents (such as perfume, smoke, or any other scent that will require the garment to be washed) or animal hair. Any items being returned must be in original condition. We can only process refunds for items returned within 30 days, after 30 days we offer store credit only. We will take returns for up to 90 days from the ship date of your order. ![]()
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